MNC Psychology – Terms of Service

 

1. Scope of Services

MNC Psychology provides professional psychology services including:

  • Individual psychological therapy and counselling

  • Mental health diagnosis and treatment planning

  • Telehealth and face-to-face consultations

All services are delivered within the scope of professional competence and in accordance with:

  • Psychology Board of Australia Code of Conduct (2025)

  • APS Code of Ethics

  • Australian Consumer Law

2. Professional Registration

Ben Dixon is a Clinical Psychologist (Registrar) registered with the Australian Health Practitioner Regulation Agency (AHPRA) – Registration Number: PSY0002805757.
Services are provided under the supervision requirements of the Psychology Board of Australia.

3. Informed Consent

By booking and attending appointments, and signing our informed consent, you agree to receive psychological services with an understanding of the nature, risks, benefits, and available alternatives.
You may withdraw consent at any time.

You will receive a detailed informed consent form explaining:

  • confidentiality and its limits

  • how your information is handled

  • your rights and responsibilities

You are invited to ask questions at any stage.

4. Appointment Booking and Attendance

Appointments may be booked via email or by phone.
A confirmation email is sent after booking, and an SMS reminder is sent two days prior.

Before your first appointment, you will receive intake and consent forms to complete online.
Sessions are typically 50 minutes in duration.

5. Cancellations and No-Shows

  • 24 hours’ notice is required for all cancellations or rescheduling.

  • Cancellations must be made by email

  • Late cancellations (less than 24 hours’ notice) will result in full session fee.

  • No-shows also incur the full session fee.

  • Termination of services may follow repeated late cancellations or no-shows.

  • If extenuating circumstances apply, please contact us as soon as possible.

6. Fees and Payment

Session Fees

  • Individual therapy sessions: $200

Medicare rebate for therapy sessions:

  • $98.95 with a valid Mental Health Care Plan from a GP.

Payment Methods

  • Online credit card payment will be processed after session

  • Cash for in-person sessions only

  • Private health insurance rebates (client responsibility; receipts provided)

Medicare & Insurance

  • Rebates require a valid Mental Health Care Plan

  • Medicare rebates can be processed after your session and are typically deposited within 24 hours

  • Fees may be reviewed periodically; active clients will be notified before changes

7. Client Responsibilities

Clients agree to:

  • Arrive on time

  • Complete intake forms accurately

  • Inform us of relevant changes to health or medication

  • Maintain confidentiality of any other clients encountered onsite

  • Pay fees on time

  • Ensure a private, quiet space for telehealth sessions

8. Confidentiality and Privacy

All personal information is handled according to the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

Records are stored securely in encrypted, password-protected systems and retained for at least seven years (or until a minor turns 25).

Confidentiality is maintained except when:

  • You give written consent

  • There is a serious risk of harm to yourself or others

  • Child abuse or neglect is suspected (mandatory reporting)

  • Required by court order or subpoena

  • Shared anonymously for professional supervision

You may request access to or correction of your information at any time (See Privacy Policy for more detail).

9. Telehealth Services

Requirements

  • Stable internet connection

  • Private, quiet space

  • Valid Australian residential address

  • Up-to-date emergency contact information

Compliance
Telehealth services follow the guidelines of:

  • Psychology Board of Australia

  • Privacy Act 1988 (Cth)
    Services are provided only to clients residing in Australia.

10. Limitations and Scope of Practice

  • Services are not suitable for emergencies.

  • If in crisis or immediate danger, call 000 or present to the nearest hospital.

  • Psychologists cannot prescribe medication; referrals will be provided where appropriate.

  • Court reports and legal assessments require separate arrangements.

  • Not all presentations are suitable for psychological treatment; referrals may be made.

11. Emergency Procedures

For mental health crises:

  • 000 for emergencies

  • Lifeline: 13 11 14

  • Mental Health Line: 1800 011 511 (24/7)

  • Beyond Blue: 1300 22 4636

  • Nearest hospital emergency department

12. Complaints and Feedback

We welcome feedback. You may:

  • Speak directly with Ben Dixon

  • Contact the Psychology Board of Australia

  • Contact the Australian Health Practitioner Regulation Agency (AHPRA)

You will not be penalised for making a complaint.

13. Termination of Services

Either party may end therapy with reasonable notice.
Services may be discontinued due to:

  • Non-payment

  • Repeated missed appointments

  • Inappropriate behaviour

Appropriate referrals will be provided where suitable.
Clinical records will be maintained according to professional standards.

14. Australian Consumer Law

All services comply with Australian Consumer Law.
Your rights cannot be excluded and include services provided:

  • with due care and skill

  • fit for their intended purpose

Nothing in these terms restricts your statutory rights.

15. Disclaimer

Psychological services support mental health and wellbeing, but outcomes cannot be guaranteed.
If your needs extend beyond the scope of our services, referrals will be provided.

16. Changes to Terms

These terms may be updated periodically.
Significant changes will be communicated to active clients.
Using the service after updates constitutes acceptance of the revised terms.